Your Use of this Site
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Credit Card Transactions
What this website does
This website allows us to
take credit card donations to support our work.
sell tickets to the events we organise.
allow our members to pay membership fees.
We do not use this site to sell any merchandise.
We use Sage Pay to process your online credit card payment. Please read our security policy for further details.
Our Business Trading Name
Our Business Trading Name is:
Our Contact details
+44 (0) 24 7630 3517
We will make every effort to dispatch your membership pack, including your membership card, within two workings days of receiving your order. Membership packs are sent via Royal Mail second class.
If you have not received your membership pack within 14 working days of placing your order, or 30 days for overseas members, please call us on 024 7630 3517.
Course bookings will be acknowledged within ten working days of your order.
Event tickets will be dispatched within ten working days of your order.
If you are concerned about receiving an acknowledgment or tickets in time for the course or event please contact us on 024 7630 3517.
Refund and Cancellation
You have the right to cancel your membership subscription up to 7 workings days from the day when your membership pack arrives. You do not need to give us a reason for cancellation.
Please inform firstname.lastname@example.org that you are exercising your right to cancel as soon as possible, quoting the order reference number shown on your order confirmation email.
Then return your membership pack to us, complete with membership card. You will be liable for the cost of returning your pack.
Any purchases, contracts, refunds or cancellations of any sort do not affect your statutory rights.
For more information on your statutory rights visit the online shopping advice page from the UK Government's Office of Fair Trading.
For courses, if you cancel up to four weeks before the date of the course you can transfer to an alternative course without charge or will be refunded the cost of the course minus a £20 administration fee per attendee.
After this period a refund of course fees will not be given for cancellation or non-attendance.
In the event that the minimum numbers are not achieved and the course has to be cancelled we will contact you by email or telephone as soon as possible and the full cost of the course will be refunded.
Orders for event tickets cancelled up to four weeks before the event will be refunded in full. After this time we are unable to refund event tickets.
We do not offer a refund on donations. If your donation was made in error, please call us immediately on 024 7630 3517.
We only accept Great British Pound Sterling.
Typically, we only send event tickets to UK addresses. If you would like to discuss the possibility of sending event tickets overseas please contact us on 024 7630 3517 to discuss this further.
Customer service & complaints
You can contact our Customer Service team in any of the following ways:
Tel: 024 7630 3517
Fax: 024 7630 9229
Mail: Garden Organic, Coventry, CV8 3LG, England.
If you have a complaint about any aspect of our work of the service you have received, please email Customer Services on email@example.com.
If you have a complaint, please contact us as soon as possible. We shall acknowledge your complaint within 5 working days and aim to provide a resolution to the complaint within 10 working days.
We will keep you fully informed of progress until the matter is fully resolved.
How this site makes use of browser cookies:
When you have logged in successfully to a logged-in-only area of this site (if one exists), a cookie will be applied to your browser to convey your authentication as you move through the pages of the site.
This cookie is removed when you log out of the logged-in area and does not itself contain any of your personal information.
Also when you have logged in successfully, a cookie is applied that stores basic personal information (memberships held and your name). This cookie is enabled only to communicate with the main site and transfer
your logged in status.
The framework we use to build this area of the site creates a cookie that follows you as you move through the pages of the site.
This cookies allows the site to respond to any settings you may set so that they persist as you move through the pages of the site.
This cookie does not itself contain any of your personal information.
All cookies set by this site will be deleted when you close your browser down, except the cookie we use to transfer your logged in status to the main site. This expires within 120 minutes.
This site does not use browser cookies to:
Track your movements for the purposes of advertising.
If you wish to restrict or block the cookies which are set by this, or indeed any other website,
you can do this through your browser settings.
The Help function within your browser should tell you how.
Note that your use of some of the sections of this site mentioned above will be impaired if you do choose to disable cookies.
The Cookies used by this site
|.ASPXAUTH||The cookie used to convey your authentication when you are logged in.
|ASP.NET_SessionId||The cookie used by the framework we use to build this site.
|tqCombinedLogin||The cookie used to transfer your logged in status to the main site.
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